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Feb 17, 2020 4:48:00 PM
COOKEVILLE, Tenn. — Mastio & Company, an independent research agency that specializes in the LTL industry, recently honored Averitt Express in three categories of service quality.
Results from the 15th annual LTL Carrier Customer Value/Loyalty Benchmarking Survey ranked Averitt as the top inter-regional LTT carrier and third nationwide carrier in terms of overall quality. Additionally, Averitt placed second in the survey’s “Most Likely to Recommend” category.
The study consisted of interviews with than 1,900 major shippers throughout the U.S. The interviews allowed shippers to gauge carriers on a number of attributes, including quality of performance, pricing and customer service.
“Our annual study measures the full customer experience with a carrier, all the way from technology to customer service and transit times,” said Kevin Huntsman, senior vice president of sales for Mastio & Company. “This year’s results illustrate the continued dedication to excellent service that Averitt has exhibited time and time again.”
“We are proud of our team’s ongoing efforts to deliver shippers a quality experience from beginning to end across all levels of our organization,” said Wayne Spain, Averitt’s president and chief operating officer. “It’s truly an honor to be recognized directly by the businesses that we are proud to call our partners.”
About Averitt Express
Averitt Express is a leading transportation employer with more than 100 locations throughout the United States. The company features many amenities to serve its driving force, such as state-of-the-art facilities, driver support centers for its over-the-road drivers, dynamic safety technology on its equipment, finishing schools and other training programs, and much more. It also has a strong benefits package, including health, dental and vision insurance, a company-funded profit sharing retirement plan, an incentive program for referrals, a uniform credit, and paid holidays. These benefits, combined with a team-oriented culture and opportunities for career growth, help Averitt show unity throughout its network and to its customers. For more information about Averitt, as well as a list of job openings, call 1-888-AVERITT or visit AverittCareers.com.
Averitt Express is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
1415 Neal Street
Cookeville, TN 38501
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